Refund Policy

Last updated: April 1, 2026

At CloudCanvas, customer satisfaction is our priority. We stand behind the quality of our digital products and offer a fair, transparent refund policy.

30-Day Money-Back Guarantee

We offer a full refund within 30 days of purchase if you are not satisfied with your product, subject to the conditions below.

Eligible for Refund

  • The product does not match the description or preview shown on the store
  • The template files are corrupted, incomplete, or cannot be opened
  • You experience a technical issue that our support team cannot resolve
  • Duplicate purchase (you accidentally bought the same product twice)

Not Eligible for Refund

  • You changed your mind after downloading the product
  • You do not have the required software to edit the template (compatibility is listed on each product page)
  • You purchased the wrong product without contacting support first
  • The refund request is made more than 30 days after purchase

How to Request a Refund

  1. Email support@cloudcanvas.info with your order ID and reason for the refund
  2. Our team will review your request within 2 business days
  3. If approved, the refund will be processed to your original payment method within 5-7 business days

Refund Processing

All refunds are processed through Razorpay, our payment partner. Once approved, the refund amount will be credited back to your original payment method. Processing times may vary depending on your bank or payment provider.

Contact Us

If you have questions about our refund policy, please contact us at support@cloudcanvas.info.